Returns and Exchanges

At our nail store, we understand the importance of ensuring your complete satisfaction with your purchases. Therefore, we offer an exchange policy that allows you to exchange products within 7 days of the original purchase date. To qualify for an exchange, the item must be unused, in its original condition, and accompanied by proof of purchase. We accept exchanges for items with manufacturer defects or errors on our part, ensuring that you receive products of the highest quality. However, please note that exchanges based solely on personal preference, such as color or style choices, are not eligible under our policy.

If you believe your exchange meets our criteria, we kindly ask you to contact our dedicated customer service team, who will be happy to assist you in initiating the exchange process. They will guide you through the necessary steps and provide any additional information you may require. Rest assured that we strive to process exchanges promptly upon receipt of the returned item, aiming to ensure a seamless experience for our valued customers.

Please be aware that shipping costs for exchanges are the responsibility of the customer unless the exchange is due to a defect or error on our part. We appreciate your understanding in this matter as we work to maintain the quality and efficiency of our services. If you have any questions or concerns regarding our exchange policy or require further clarification, please don't hesitate to reach out to us. Your satisfaction is our priority, and we're here to ensure your experience with us is nothing short of exceptional.